At Pure Secure Network, customer satisfaction is our top priority. We understand that purchasing digital products requires trust and confidence, and we strive to ensure you have a seamless experience. However, due to the nature of digital products, we have established the following refund policy to maintain fairness and transparency for all our customers.
Refund Eligibility
- Non-Delivery of the Product: If you do not receive your purchased digital product due to a system error or other technical issue, please contact us immediately. We will work to resolve the issue or provide a full refund.
- Download Issues: If you experience problems with downloading or accessing your purchased product, please reach out to our support team. We will assist you in resolving the issue or provide a refund if the problem cannot be resolved.
- Defective Products: In the rare case that a digital product is defective or not as described, we will either replace the product or issue a refund. Proof of the defect or issue may be required.
- Unauthorized Purchases: If you believe a purchase was made without your permission, please contact us immediately. We will investigate and, if necessary, issue a refund for unauthorized transactions.
Non-Refundable Circumstances
- Change of Mind: Due to the instant and irrevocable nature of digital product delivery, we do not offer refunds for purchases where the product has been successfully delivered and accessed, except in cases of defect or non-delivery.
- Compatibility Issues: Please ensure that your device or software is compatible with the digital product before making a purchase. Refunds will not be issued for compatibility issues unless the product is falsely advertised.
- Duplicate Purchases: If you accidentally purchase the same product more than once, please contact us. We will review the case and may issue a refund for the duplicate purchase.
Refund Process
To request a refund, please contact our customer support team within 7 days of your purchase. Include your order number, details of the issue, and any supporting documentation. Refunds will be processed within 5-10 business days after approval and will be issued to the original payment method.
Contact Information
If you have any questions or need assistance with a refund, please contact us at [customer support email] or [customer support phone number]. We are here to help and ensure your experience with Pure Secure Network is positive.
100% Original product that covered warranty by the vendor.
You have the right to return your orders within 30 days.
Your orders are shipped seamlessly between countries.
Your payments are secure with our private security network.